What is our Pick-Up Option?
The pick-up option is only available for customers in the GTA, at our distribution office in Toronto, Ontario. This avoids the cost for shipping and allows you to get your product faster and at your own leisure.
How long does it take for pick-up orders to be processed?
Generally during office hours: 9AM - 5PM on the weekdays, pick-up orders are typically ready within 2 business days depending on the products you ordered.
How do you know when your pick-up order is ready?
Once one of our staff has processed your order, you will receive an e-mail confirmation notifying that you can come pick-up your order anytime during our office hours.
Where is your pick-up office located?
Our pick-up address is: 2700 Dufferin Street, Unit #82, Toronto, ON M6B 4J3
Can someone else pick-up my order?
Yes! Just e-mail firstname.lastname@example.org or leave an offline message on our chat. Messages must be sent by the same e-mail used to order to verify that it's you. Give us the name of the person who's picking up on your behalf, and make sure they bring a copy of your order.
Any other questions or inquiries? click to: Check our FAQ
The best way to contact us is through our live chat in the online store. Hours of operation are same as pick-up times: 9AM - 5PM on weekdays. When we're offline you can leave your e-mail and a message in our chat, and we'll be sure to get back to you!