FAQ

What is the return policy at StyleDemocracy?

Due to the discounted price of all the products available on StyleDemocracy, all sales are FINAL SALE. There are No Returns, No Exchanges or Refunds, so please be sure of your purchase before you commit.

If you have an issue with the product you've received, please contact us within 5 business days to discuss at service@styledemocracy.com. We will assess all situations on a case-by-case basis.

What methods of payment are accepted? 

We accept all major credit cards including Visa, MasterCard, American Express, Apple Pay, and PayPal. Basically If they say yes, then we say yes!

Sometimes we might run special events with one of our payment partners which means that you can only pay with that type. But typically, we accept all major cards. 

What if there's a mistake with my order? 

While we do our best to be accurate with all orders, sometimes mistakes happen! If there is a mistake with your order, please send us an email with your order number to service@styledemocracy.com. We will assess each situation on a case-by-case basis and do our best to find a solution. 

How does shipping work? 

Due to the structure of our online sales, shipping options may vary by event. 

Sometimes the brand will handle shipping itself. However, typically orders delivered within Canada are sent through Canpar and orders to the United States are sent through DHL. 

After your order has been confirmed, you will be notified with an order confirmation email from StyleDemocracy.

Once your order has shipped, you will receive a shipping confirmation email with a tracking number from the shipping company. A signature may be required upon delivery. If you are not home to receive the package, please reach out to the shipping company to organize a pickup or new shipping date. 

How long will it take to receive my order? 

Estimated delivery time will vary between events. However, all orders from StyleDemocracy are typically processed by us within 5 to 10 business days after the sale ends.

Once the order has been processed and packed, we hand it over to our shipping partner to deliver it to you. Delivery will be 2 to 5 additional days depending on your location. Please note that due to current delays with the postal service, your order may take a bit longer than usual to get to you — please be patient!

How Do I Track My Shipment? 

Once your order is processed, you will receive an email with a tracking number. As you receive your tracking information, you will be able to follow your order's journey through the shipping company's website. Once your order has been shipped, StyleDemocracy is no longer liable for the package. If it is misplaced or damaged, the purchaser is responsible for following up with the shipping company. 

For purchases, a signature will be required upon delivery. If you are not home to receive the package, please reach out to the shipping to organize a pickup or new shipping date. 

What happens when I create an account with StyleDemocracy? 

When you create an account, there are three things that will happen: 

1. You'll start receiving weekly newsletters and exclusive notifications about contests and StyleDemocracy's online and physical warehouse, sample, and pop-up sale events. 

If at anytime you wish to change the way you receive emails, you can unsubscribe (withdraw your consent) or change your email preferences at any time by clicking at the bottom of every email. 

2. You'll start earning special perks and rewards on your birthday, and when you complete certain social media actions, and whenever you make a purchase. These SD Rewards can only be used online for shopping with us - for the time being. 

3. You'll get access to your order history and your shipping information will be saved for future purchases. 

Is everything sold on StyleDemocracy authentic? 

Yes!  Everything sold online is 100% authentic. We only work directly with the brands you love to guarantee this. 

    If you have a question that isn't answered above, please send us an email to service@styledemocracy.com and someone from the team will reach out with a response.